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Jeep Wave® is a premium owner loyalty program that offers the Best-in-Class1 coverage. Filled with exciting benefits and perks, Jeep Wave was created to bring our owners the utmost in care and dedicated 24/7 support. To help celebrate our 80th anniversary and to thank you, our loyal customer base, we are expanding the Most Valuable Customer Care Program in America2 to include all Jeep® Brand vehicles and trims starting with the 2021 model year and extending memberships from 24 to 36 months.
Your first three oil changes and tire rotations are covered during the first 36 months of ownership and all service is completed by a specially-trained Jeep® Brand technician at participating Jeep vehicle dealerships. Plus, Jeep Wave® is the only program with no mileage restrictions3.
Enjoy no-charge same-day vehicle rental4 for routine maintenance, trip interruption coverage up to $1,000 per occurrence, and 24/7 roadside assistance5 for the duration of the 5-Year/60,000-Mile Powertrain Limited Warranty6 period.
For questions about your Jeep® Brand vehicle, to schedule service, or for anything else you may need, simply call 844-JEEP-WAVE,24/7. You can also get in touch via email or by using the Live Chat option on your account page at any time..
Jeep Wave® members get preferred treatment at Jeep® Brand events across the country and access to exclusive events.
Find your next off-road adventure with an included 6-month subscription7 to onX Offroad Elite. Jeep Wave® members can access 615K miles of trails and roads in the App. Wherever you drive, climb or crawl in your Jeep 4×4 vehicle, use onX Offroad to go farther.
Jeep Wave® memberships have been expanded to all purchased or leased Jeep® Brand vehicles starting with the 2021 model year. Select 2020 Jeep Brand vehicle models and trims are available. For more information, refer to the Frequently Asked Questions below.
For more information about the Jeep Wave® program, visit our vehicle owner website for answers to your frequently asked questions.
Beginning with 2021 model year, all Jeep® vehicles are automatically enrolled into the Jeep Wave® program. For 2016-2020 model year vehicles, only select vehicles are automatically enrolled into the program:
Owners of 2015 model year and newer Jeep® Brand vehicles not already enrolled in the Jeep Wave® program can do so for an additional cost via the Jeep Wave page in the Care section of their owner account or by visiting their local dealer.
Membership for Jeep Wave® included as part of an eligible vehicle purchase begins on the vehicle’s in-service date. For those who purchase Jeep Wave, membership starts on the date of membership purchase.
It may take up to 72 hours for an owner’s membership in Jeep Wave® to be fully processed and accessible on the site.
Yes. Members can have an unlimited number of memberships so long as they have qualifying vehicles. Each membership is linked to a specific Vehicle Identification Number (VIN).
Yes. Owners will be able to renew their membership using the buy-in function on the owner site or by visiting their local dealer. Owners who are opted in to receive Jeep Wave® communications will be given advance notice of their membership end date and instructions on renewal. Owners will also be notified of the opportunity to renew on their Jeep Wave account page.
If the vehicle is sold, the Jeep Wave® membership for all membership types, along with any unused benefits, is null and void.
Members who purchase a Jeep Wave® membership are entitled to a full refund within 60 days of purchase, so long as none of the benefits have been utilized. Members seeking a refund should call the dedicated Jeep Wave member line at 844-JEEPWAVE (533-7928) for further information. After 60 days, no refund is available. Owners who received Jeep Wave automatically as part of a vehicle purchase are not entitled to a refund..
Jeep Wave® members can go to participating U.S. authorized FCA US LLC dealers to redeem their oil change and tire rotation services.
The Plan will reimburse up to $1,000/event for lodging, meals and emergency transportation such as taxi, bus or airline for the member and their family if (1) their vehicle is inoperable due to a failure covered under this Plan or under the factory warranty and (2) you are more than 100 miles from the address of record. Lodging, meals and emergency transportation receipts must accompany a copy of repair bill and must be mailed to Vehicle Protection, P.O. Box 2700, Troy, Michigan 48007-2700. There is no maximum number of events that can be covered.
Members of the Jeep Wave® program will have 24/7 access to a set of dedicated representatives who will extend elite customer service and handle any inquiries from Jeep Wave members who call 1-844-533-7928 (1-844-JEEP WAVE), or visit their account page at jeep.com/wave, and use the Live Chat option on their account page.