Customer Testimonials
Logan es un muy buen vendedor muy buena cominicacion te facilita y explica muy bien todo
Muy buen servicio de logan es muy buen vendedor buena comunicacion y facilita todo volveria a comprar con el
I bought a used vehicle (Toyota tundra) from the dealership and my experience was nothing less than great, thanks to Greg!
I was able to get a good deal thanks to Jason Huerta he helped me out and it’s a very nice guy
Walked in for a practical vehicle. Jason assisted me with urgency and was eager to help us out right away.
I came in with my husband looking for a charger and Jason and Gabriel were able to help me out. I’m so happy with my purchase.
Easy car buying experience, came in saw something I liked so Jason made it happen!
I finally got my Wrangler RUBICON i've been waiting for. My lease was coming to an end and all I could think about was leasing my new RUBICON! Thank you everyone who helped with my purchase.
Thank you all for your help! I searched high and low for my Toyota. I knew it was mine when I seen it on their website. The whole team was amazing. Thank you Patrick, Marina, Greg, Gabriel and Alan. What an amazing team to work with.
Went in for a trade in. Logan reach out help me. Found a car within a hour. Happy with my choice. Reps was helping and so was the finance department answering any questions I have.
We walked away with the best deal possible my boyfriend and I were looking for a new car after his truck broke down. Logan listened to all of our wants and needs and made sure we were happy with our selection. Him and Greg didn’t want us walking away with something we were just okay with. It’s safe to say my boyfriend and I love our 2026 Dodge Durango GT and wouldn’t trade it for the world.
I recently purchased a BMW X5 from Adom, and I had a great experience. Adom was professional, helpful, and made the whole car-buying process easy and comfortable. He answered all my questions, explained everything clearly, and made sure I was happy with my purchase. I really appreciate the excellent customer service and would definitely recommend Adom to anyone looking to purchase a vehicle. I’m very happy with my BMW X5!
I had a very positive buying experience with the team at Puente Hills CDJR. Greg was a pleasure to do business with.
This is our second lease with Greg and both times he delivered the vehicle here to our house. everything was done over the phone. we will be back in 2.5-3 years for our next lease with Greg. Thank you Allan for all your help.
We came in looking for a very specific truck on Saturday. Greg and Eddy helped us locate it right away. We didnt have to go dealer to dealer looking for it. We thank them for making the experience easy for us. Thank you GABE for securing a great lease for us.
IAN WAS AMAZING... HE WORKED HARD TO GET ME WHAT I WANTED, HE MADE IT HAPPEN. GO SEE IAN
We called the dealership to inquire about a truck and ended up talking to GREG. He was very helpful and easy to talk to. We knew right away that if we went in person, we would leave in a new truck. We showed up that weekend and left in a brand new Ram 1500 big horn. Greg pretty much had the deal package already. Very easy and friendly experience. Thank you very much Greg!
We did everything over the phone and they even delivered my vehicle. They made the process easy and enjoyable. Thank you Greg and Alan.
Good experience. Only issue I would bring up was the no sense of surroundings. I was in the lobby for a good minute and none of the employees seemed to actually me until a general manager walked out and introduce themselves and asked how I can’t be assisted today.
Ian was very professional and took the time to answer all our questions and concerns about the vehicle. My son and I truly appreciate all the help , patience, effort, hospitality, and kindness the team at Dodge showed us . Thanks again and hope to do business again in the future.
Greg was the REASON we walked away with a new car. He’s work with us for two leases now and has been so informative and so patient with me and my wife. We went in with a Honda CRV and came out with a Jeep Wrangler and then switched to a Jeep Grand Cherokee. We originally were prepared to leave Jeep but when we saw Greg and started catching up, it was a done deal. Puente Hills is lucky to have him on their staff and is an absolute rockstar.
Greg, Gabriel and Benny made the transaction so simple. Great attitudes, easy to converse with and didn’t waste our time
Thank you to Anthony , the best and super helpful and funny. Will recommend to stop by for him will do his best to get you a great deal.
I had a great experience buying my car here. Ramon was friendly, professional, and patient as we were deciding between which car to purchase. He never made the process feel rushed, he was very knowledgeable about the cars and their features and answered all our questions. He really helped us make the best decision for our family needs. I highly recommend this dealership to anyone looking for a reliable car and outstanding customer service.
Anthony made getting home in a Jeep Wrangler 4xe a very easy process! Ask for him the next time you are at Puente Hills Dodge looking to buy a vehicle!
I came in looking for a Jeep Wrangler 4xe! Anthony and Adom made the process super simple and easy. Come find them when you are here to buy a car!
My girlfriend and I didn't think it was possible for us to get home in a vehicle! But thanks to Anthony and the team here at Puente Hills Dodge they were able to help us get home in a 2025 Nissan Sentra!
I came all the way out from Bakersfield and didn't expect to buy a car today! Anthony was very friendly and helpful throughout the whole entire process and made getting home into Chrysler Pacifica super simple!
Anthony made the process of me buying a 2026 Ram 1500 a very enjoyable experience! Ask for him when you get the chance if you are here to buy any vehicle!
I ended up buying a Chrysler Pacifca! Anthony was a amazing help and streamlined the process from beginning to the end! Ask for him when you are buying a car here!
I ended up purchasing a Audi A5 here at Puente Hills Dodge! Anthony was a an amazing help and made the process super simple and easy and even delivered the vehicle to my house! Ask for him!
I ended up buying a Jeep Wagoneer from Anthony here at Puente Hills Dodge! He was amazing in his product knowledge and demonstration of the vehicle that I bought! Ask for him when you come to buy a vehicle here at Puente Hills Dodge!
Anthony made the whole entire process super easy and simple! Helped me get home in a Jeep Wrangler, from start to finish he was excellent. Ask for him when you are in the market for a vehicle
I am very happy with the way I was treated here at this dealership! Anthony was a great assistance in helping me purchase a vehicle, ask for him when you come here to buy a car!
Anthony is very knowledgeable of all the products here at the dealership, he helped me get home in a Dodge Durango for me and my Husband, ask for him when purchasing any vehicle from Puente Hills Dodge!
Anthony was a great help! He helped me and my wife get home in a Hellcat Durango! Ask for him when you are here!
The deal took a little longer than I anticipated but I am glad we were able to get a deal done with these guys! I definitely recommend working with Ramon, gracias Pa!
Ramon is very knowledgeable about each product line and was extremely helpful throughout the process of purchasing our new vehicle.
The people were very welcoming and they helped me with any question that I needed.
so quick and easy with the nicest staff very friendly and helpful i got exactly what i wanted
Ramon Gomez provided one of the best car-buying experiences I’ve ever had. From the beginning, he was professional, knowledgeable, and genuinely cared about helping me find the right truck for my needs—not just selling me something to make a profit. He took the time to answer my questions, listened to what I was looking for, and worked hard to find me a great deal that I felt good about.
At no point did I feel pressured or like I was being taken advantage of. Instead, I left feeling confident, valued as a customer, and excited about my purchase. ... Read More DealerRater - Jul 24, 2026
Me and my Husband purchased a Jeep Gladiator and let me tell you…. him and his team did exactly what they said they would do and got us approved!! We have gotten turned many places and he really did make it happen. We are so happy with our new jeep and we recommend this place 11/10.
Gracias Ramón, mi Van me está cantando te aviso cuando estemos listos para comprar la segunda gracias
Went in and wasn’t expecting such an easy process. Ramon made the process fun!
I bought a sweet Giulia. I had been looking for one for a while and I found this one. Anthony, Alex, and Patrick did a great job. Anyone else involved who I didn’t mention also did great. Amazing experience here!
I went to many other dealerships and I had the best experience here. They all gave me very little for my car but this dealership gave me the most and even gave me the Challenger I wanted. Y'all should come here!
Mick and Alex good guys. Gabriel was good too. They helped me and my friend get a good truck
Today I coming to buy the 2026 dodge Durango GT and trade in 2025 ram 1500 trasman ALBERTO AND GABRIEL HELP ME
I am very happy with my purchase. I got a great offer for my trade in and a great deal on my new car:)
I was going to go to Carmax but my friend referred me to Alex. He was pleasant to work with and really helped me out. Thanks man
Alex and his team made it super easy and simple to purchase a car from them
Thanks Alberto and Gabriel for help me I buy my truck 2026 ram 1500 big horn
Service Department;
I have to say that when I brought my vehicle to the dealership for an inspection, I noticed there was only one car ahead of me. Based on the issue—an intermittent ABS warning light—and knowing that my brakes were in excellent condition, I assumed I would be in and out within an hour.
The service advisor, Ms. Debbie M., was very welcoming and immediately asked how she could assist me. After I explained the problem, she informed me that while the issue could be diagnosed, the vehicle would need to remain with the service department for ... Read More DealerRater - Jun 12, 2026
I have a 2012 Jeep Grand Cherokee and I took my vehicle in on Jan14 2026 . Today is April 10th and I still have not received my vehicle. The customer Service is the worst I have ever experienced. For weeks I have called to get an update on my vehicle, only to be put on hold for 45 minutes. Several times I asked for Michael my service manager, only to be told he's not in or he will call you back, he never calls me back nor does he text me. When I do eventually speak with Michael, I have asked several ... Read More DealerRater - Apr 10, 2026
Puente Hills Dodge is by far the dealer I most regret doing business with. I’ve purchased vehicles from them in 2020 and again in 2025, and even recommended them to my father-in-law earlier this year — he bought a ProMaster just last month. Unfortunately, their service department is hands-down the worst when it comes to customer service.
Long story short, I leased a 2025 Ram 1500 that started having electrical issues — serious ones — to the point where the truck would shut off while driving. The service department has “tried” fixing the issue more than three times and has failed each time. They don’t ... Read More DealerRater - Nov 11, 2025
Horrible customer service and business practices. Sold me a brand new car that was a lemon and had been in their dealership service department for months. Impossible to get any answers from them or speak to someone who will return your call. Go somewhere else.
Great Car Buying Experience!! Mario Gasca was FANTASTIC!! No pressure sales with a nice personal touch!
The service department is horrible. They are incompetent at their job. They lie about what they have done with the car and then barely keep you informed of the job that's being done to your vehicle. Sales team great, service department crappy.
This is for the service department worst customer service just to pick up my vehicle no one helps put had to ask multiple times for help and they just said they will come but nothing this is place is bad will not recommend this place and sorry to say but some people need to get fired here they need better management
2015 cherokee they did a fuel system service and now my fuel mileage is down from 18-20 to 14max. They say that is acceptable and will not do anything about it. They have had over 6 weeks and not a word I guess I will have to get a lawyer.
Muy mal servicio con Boster Torres lleve un jeep mojave gladiador para k le cambiaran las baterías el carro duro más de una semana y cuando me lo entregaron me doy cuenta k el fender estaba flojo boy ala oficina para decirles y segun nadien hablaba espanol y todos son latinos en sus comerciales no se cansan de decir hablamos español. Ya k logre hablar con el manager trajo a un mecánico para k chequeara el carro el me canico. y dijo k lo avían quebrado al cambiar las baterías k el k lo ... Read More DealerRater - Sep 29, 2024
By far the worst customer experience I have ever had buying a car. Bought a car and drive it home with having 1 thing on a due bill. Called them during the whole 2 weeks of owning the vehicle to ask about when to bring it back and no one ever called me back after being told they would. After that I finally get a call thinking it was for that but to my surprise it was to tell me they couldn’t honor the deal I signed for which led to me having to return the vehicle to them. No after ... Read More DealerRater - Sep 25, 2024
They are horrible I bought a little used car for graduating daughter. They charged all these add-ons said we had to have them or else I didn’t have the car me not thinking till I got home I didn’t need to purchase them. LoJack,paint, winshield,all that stuff Went back was told they couldn’t take them off. They were already put on the car and that’s the way they sell their cars so when I questioned it, they said if we didn’t get it, they don’t sell you their vehicles.!!!! Finally got help ... Read More DealerRater - Aug 6, 2024
I would give this place zero star if it was available. Puente Hills Chrysler is the worst dealer I have ever visited. Its manager Robert is such a rude person. How come a person like him without any sense of being a good customer services would become the manager? Its technician lied about what he did. The service advisers are like chicken without head. Don't understand why in this world a business like this one can survive. I had a harness issue and had them to fix it. The technician shorted my battery and the manager did whatever he ... Read More DealerRater - Jun 14, 2024
I took in my truck running and picked it up in a tow truck they made the problem worse
Did homework and visited dealership twice, went back cash in hand to purchase advertised vehicle at the advertised price and was informed that they had the option via the fine print to ADD additional costs of security and protection of $4,500.00. When confronted, after sitting in the lobby for half an hour, the manager said thanks for coming in but no thanks we are charging the additional cost so - bye!
Absolutely never visiting again and making sure all know about the unprofessional manner we were treated and how the place acts like a CHEAP USED car sales lot, instead of ... Read More DealerRater - Jan 21, 2024
Did not honor the online price I’ll vehicle unless I purchase a warranty which would have increased the price of the vehicle $10,000 more
Worst dealership ever! Bought a car with them 3 weeks ago and my car is giving me some power steering warning. That’s not even my first issue with them, after we signed all the paperwork I noticed that they had added an optional service contract that was $1400. I went back the next day to tell them to have it cancelled and was told that they will have it cancelled fast forward to today and that still has not been cancelled. They did not mention this add on to me once, even though I told every single finance and sales person ... Read More DealerRater - Nov 30, 2023
Great service, I’m glade I finally came in for service. My car was giving me issues and my local mechanic was not able to fix it. I spent a lot of money trying to resolve the issue. My service advisor Michael heard me out and helped me with the final price of repair. Got my vehicle back up and running! I am so excited, thank you again Puente hills Chrysler. Definitely recommending to a friend in need of help.
Great experience I had during my service! Michael was my service rep and explained/walked me through a couple of items on my vehicle. My oil change experience was great. It was about an hour but had recalls completed as well. Thank you!
Great Dealership! Service person was friendly and helpful. Got my oil change done quickly. Nacho was a great help.
Purchased a brand new truck. Salesmen added on the "dealer incentives packages". I told them several times I did not want them. Salesmen said they were already on the vehicle. Paid $3180 for them in sales contract. I called LoJack and found out it was NEVER installed on my vehicle. The door Edge Guards were NEVER installed on vehicle! I began calling 2 days after purchase date. The 1st day, they hung up on me 17 times! I called 28 days in a row....they would transfer me to no where....put me on hold...or tell me the 7 Salesmen I dealt ... Read More DealerRater - Oct 6, 2023
This dealership makes false promises they don't intend to keep in order to make a sale. Once the sale of the vehicle is complete they totally ignore the consumer. They don't even return calls or respond to e-mails. I regret buying my vehicle from this dealership.
No customer service skills and will screen your calls, management does not reply to emails or voicemails. Your vehicle will sit for weeks with nothing done to it. Waste of time and money!
I was told that I would receive a spare key and owners manual for the truck I recently purchased and was given none of those items nor have i heard anythingback form them. Would not recommend coming here
Great Dealership! Service person was friendly and helpful. Got my oil change done in a hour like they said. Would highly recommended this place.
Michael was able to install all parts that were ordered. Now my garage opener works on my sun visor thank you!
The service was fantastic. The service person was very knowledgeable and helped us quickly. We told them we were in a hurry, and they got us taken care of without hast. Thank you.
DO NOT BUY FROM THIS COMPANY! These guys are the most corrupt, unprofessional people you will ever deal with! I was completely lied to about my warranty by the employee working in the finance department. My wife and I were told everything would be covered bumper to bumper. I paid almost $3,000 for this warranty. My van has had 3 different issues since we bought it and somehow all of them have not been covered under warranty. Now that a cylinder head went out and it's going to be 4 grand worth of work, they are telling me that they switched my ... Read More DealerRater - Aug 21, 2023
My favorite place to buy a vehicle 🚘 and for automobile services. 🎉🎈I’m treated as if I am their #1 Customer! 🥰 Warm welcome every time, best deals and reliability in all kind of car care products and services 👏🏻Ruben is my #1 Car Dealership Manager 👊🏻👋🏻 He is the best loans negotiator 💰💰💰 He is also able to get reduced prices on even the newest top of the line vehicles, plus affordable benefits packages to keep up with the powerful performance of your nice vehicle. Hector is the most knowledgeable salesman in all Jeep models and Gregorio will go above and beyond to make ... Read More DealerRater - Aug 18, 2023
Great service and nice customer experience! Thanks again ! Will back for other purchases! Thanks for the help
Great customer service , technician took care of all my jeep needs and answered all my questions
I rating this a poor. This was my second visit to this dealership. I can say that the work was completed. The customer service was unsatisfactory, with bad communication. I called ahead for a factory recall part. I spoke to Patricia and she was very helpful to ensure the part was on hand prior to scheduling the work. She was able to schedule me in next day. This is where it goes bad, as I pulled up to the service area I was met there by Michael. He asked what I was coming in for and I explained to him ... Read More DealerRater - Aug 16, 2023
Shuttle is always busy and I ended up spending $ 40 on Uber. Im going to find a closer dealership.
Nicole is one the best custome service I had since going there she called as she said and was on top of my car.
Not being helped with a car that was sold to me after the check engine light came on a few days after
Brian and his team did amazing work! Will definitely return, when it's time for another oil change. Great service!
Michael was fantastic, helped me with all my problems. Fast and friendly service. Thank you.
You are motivated, proactive, and enthusiastic about your customers. As your customer, I feel warm, considerate and at ease.
Great service! Great service! Great service! Great service! Great service! That's what you get for being pushy with the word review.
Debbie is the best!!! She is quick, she has a high sense of urgency, she is professional, friendly and has excellent customer service skills...
Service was great. I'm very happy with my experience. Very helpful and professional. Thank you.
Great place , very professional, Adom was great love my car , definitely would recommend this place to all my friends
Great service and attention. The work was done in a timely manner. I will definitely be back. Only thing I would ask for is that this location had a car wash.
I bought my used van there because of the good value and Sergio being a good salesman.
Deborah perfect advisor, she explain everything , cashier very kind, fast service on my truck. Good customer service
Service advisor was great, the cashier is the one that needs to improve customer service skills. Like greeting the customers etc.
avoid this service dept. like avoiding a malaria infested swamp- service tech is a rip-off artist i hope the BAR shuts this mo fo down
Es una basura de dealear los vendedores no saben hacer su trabajo no lo recomiendo para nada
Great service from Bustter I will be coming back because of him. Thank you for your help.
